Return and Refund Policy

What to do in case of a damaged/defected product?

If an item ordered by you on Universal Books is delivered to you in a damaged / defective condition, please email us at myuniversalbooks@gmail.com  for a replacement. We will guide you about how to refund the book to us for a replacement.

What to do if I want to return my order?

To provide you a worry free shopping experience on www.universalbook.in, we offer you a No Questions Asked Return Policy. Within 1 day of receiving your shipment, you may return any item in its original packaging, for a refund (excluding shipping costs).

When you return your product, just indicate the reason for your return in a short note, put the item and the note with the order number into a secure package, affix our address note and send it through a reliable courier or mail it to us. You can also call us and notify us of you returning an item.

Our address for returns is as follows:

Universal Books

C-25 Sector 48

Noida – 201301

Uttar Pradesh, India

Tel: +91-8109191079

E-mail : myuniversalbooks@gmail.com 

How will the money be refunded in case of returns?

Once we receive your package with the product in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. 

How to exchange my book in case I have received wrong books?

We are sorry for the mistake; sometimes, parcels can get mixed up. If you can exchange your order if you have received the wrong class, subject or exam book. Please email us at myuniversalbooks@gmail.com  for a replacement. We will guide you about how to refund the book to us for a replacement.